Refund policy
RETURN & REFUND POLICY
At AVELU, we are committed to providing high-quality products and an exceptional customer experience. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms and conditions set forth below.
1. Return Eligibility
Customers may request a return within 30 calendar days from the date their order is delivered.
To be eligible for a return, the item must:
• Be unused and in substantially the same condition in which it was received.
• Include all original accessories, manuals, and original packaging.
• Be free from damage caused by misuse, negligence, improper handling, or unauthorized modifications.
• Be accompanied by proof of purchase or the order confirmation.
AVELU reserves the right to inspect all returned merchandise before approving any refund or replacement.
2. Return Authorization
All returns require prior authorization from AVELU.
To initiate a return, please contact our Customer Support team at:
Email: hello@aveluu.com
Once your request has been reviewed and approved, AVELU will provide the appropriate return address along with detailed return instructions.
Returns shipped without prior authorization or sent to an address not provided by AVELU may be refused and will not be eligible for a refund.
3. Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or if you receive an incorrect product, please contact us as soon as possible and provide photographs showing the issue.
Upon verification, AVELU will, in accordance with applicable consumer protection laws, provide an appropriate remedy, which may include:
• A replacement product.
• A full or partial refund.
• Another appropriate resolution.
4. Non-Returnable Items
Unless otherwise required by applicable law, the following items are not eligible for return:
• Personalized or custom-made products.
• Gift cards.
• Clearance or final sale items.
• Products that have been used beyond reasonable inspection.
• Products damaged due to misuse, improper handling, accidents, unauthorized repairs, or normal wear and tear.
5. Return Shipping Costs
If a return is requested for reasons unrelated to product quality, shipping damage, or an error by AVELU, the customer is responsible for all return shipping costs.
If the return is approved because the product was defective, damaged during transit, or incorrectly shipped, AVELU will provide an appropriate solution, including covering reasonable return shipping costs where applicable.
6. International Orders
AVELU serves customers in select international destinations.
International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or similar governmental charges imposed by their destination country.
For approved international returns, customers may also be responsible for return shipping costs unless the return results from a defective product or an error made by AVELU.
7. Exchanges
AVELU does not process direct product exchanges.
Customers wishing to receive a different item should return the original product, if eligible, and place a new order separately.
8. Refund Process
Once your returned item has been received and inspected, AVELU will notify you regarding the approval or denial of your refund.
If approved, your refund will be issued to the original payment method within 10 business days.
Processing times may vary depending on your financial institution or payment provider and are beyond AVELU's control.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
hello@aveluu.com
9. European Union Customers
If your order is delivered within the European Union, you may have the legal right to withdraw from your purchase within 14 days of delivery without providing a reason, as required by applicable law.
To qualify, the returned item must be unused, in its original condition, and include all original packaging and accessories.
Nothing contained in this Return & Refund Policy limits or excludes any mandatory consumer rights available under applicable law.
10. Fraud Prevention
AVELU reserves the right to refuse returns, refunds, or exchanges in cases involving suspected fraud, abuse of the return policy, unauthorized chargebacks, or violations of these terms, to the extent permitted by applicable law.
11. Contact Us
If you have any questions regarding this Return & Refund Policy, please contact our Customer Support Team.
AVELU Customer Support
Email: hello@aveluu.com