Shipping policy

At AVELU, we strive to process and deliver your order quickly, safely, and reliably. Below you'll find all the information about our shipping times and conditions.

Processing Time (Order Preparation)

All orders are processed within 2 to 3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may take a few additional days; if this occurs, we will notify you by email.

Shipping Time

Once your order has been processed, the estimated delivery time is 10 to 15 business days, depending on your location and courier availability in your area. Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs, or carrier delays.

Shipping Zones

We currently ship to select international destinations. Shipping availability to your country will be automatically confirmed at checkout. If your country doesn't appear as available at checkout, please contact us and we will gladly look into shipping options for you.

Shipping Costs

Shipping costs are calculated automatically at checkout, based on your location and the shipping method selected. Any active free shipping promotion will be applied directly at checkout.

Order Tracking

Once your order has shipped, you will receive an email with your tracking number and a link to track your package in real time.

Incorrect Shipping Address

It is the customer's responsibility to provide a complete and accurate shipping address. AVELU is not responsible for delays or losses caused by incorrect or incomplete shipping information provided at checkout.

Delivery Delays

While we do everything possible to meet estimated delivery times, delays may occur due to external factors such as customs, weather, or high demand during peak seasons. If your order experiences a significant delay, please contact us and we will help you follow up.

Lost Packages

If the carrier confirms that a package has been lost in transit, we will work with you to find an appropriate solution, which may include a replacement or a refund, depending on the case.

Have Questions?

If you have any questions about your shipment, email us at hello@aveluu.com and we'll be happy to help.